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Monthly Support Plans

Reliable IT support. One predictable monthly fee. Built for schools, churches, nonprofits, and local organizations. Stay ahead of slow computers, missed updates, and unexpected downtime — Nick Connection keeps your technology monitored, maintained, and supported, remotely and onsite when it matters.

ESSENTIAL 

$199/month For small teams that want proactive care and dependable remote help. 

  • Secure remote monitoring and health alerts

  • Operating system and application patching

  • Remote troubleshooting (up to 60 minutes monthly)

  • Support for up to 5 computers

  • Next-business-day response target

  • Quarterly technology health summary

PRIORITY 

$349/month For organizations that need faster response and regular onsite support.

  • Everything in Essential

  • Support for up to 10 computers

  • Priority response target within 4 business hours

  • Up to 2 onsite support hours monthly

  • Basic backup and security review

  • User setup and access-change assistance

Blue to Cream Gradient

CUSTOM — 11+ devices, from $549/month
For larger organizations that need broader coverage.
• Everything in Priority
• $29 per additional computer per month
• Custom response targets and onsite hours
• Quarterly on-site technology review

WHAT COUNTS
A 'computer' is a Windows, Mac, or Linux desktop or laptop.
Servers, tablets, phones, printers, and network equipment are covered under a custom quote.
Hours beyond your plan bill at $125/hour.

HOW IT STARTS1. Review your setup — we discuss your devices, network, current problems, and support priorities.2. Confirm the scope — you receive a written recommendation with the right plan and any adjustments.3. Onboard and support — approved devices are enrolled, checked, and placed on a regular care schedule.

FINE PRINTPlans run 6 or 12 months, then renew or switch with 30 days' notice. Hardware, parts, software licenses, cabling, installations, data recovery, after-hours work, and major projects are quoted separately. Response targets apply during agreed business-support hours. Pricing may vary with device count and site complexity.

CALL TO ACTION
Let's make your IT predictable. Call 202-455-5852 or visit nickconnection.com to schedule a support-plan assessment.

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